Customer support,
structured.
Tickets, SLAs, public portal and email-to-ticket: the support you offer your own clients, inside your platform.
What the module does.
From incoming ticket to supervision.
Referenced tickets
Open, list, track: every ticket gets its own reference.
Controlled statuses
New, open, pending, resolved, closed: a locked lifecycle.
Priorities
Four levels, from low to urgent.
Agent assignment
Assign every ticket to an active agent.
Conversation thread
Client replies and internal notes, timestamped.
Reply drafts
Write, approve or discard before sending.
Attachments
Files up to 20 MB on tickets and messages.
Queues & categories
Sorting queues managed by your supervisors.
SLA per queue
First-response and resolution deadlines, breaches listed.
Notifications
In-app and email: opened, replied, assigned, SLA.
Public client portal
Your clients open and track their tickets, no account needed.
Email-to-ticket
An incoming email creates or updates the ticket automatically.
Ticket grouping
Parent/child with closing cascade.
Supervision
Workload per agent, SLA breaches, my work queue.
Search & filters
By status, priority, assignee, category or text.