Online software (SaaS) terms — mixed (businesses, consumers and non-professionals)

General Terms of Sale and Subscription — Online Software (SaaS)

Effective as of 02/08/2026

Article 1 — Purpose and capacity of the Customer

These terms govern the online subscription to the software service accessed remotely (hereinafter “the Service”) published by attoseconde, whose registered office is located at 1 rue de la paix - 75001 Paris (hereinafter “the Publisher”). They apply to the three capacities distinguished by the French Consumer Code, hereinafter together “the Customer”:

• Professional Customer: any natural or legal person subscribing for purposes falling within its commercial, industrial, craft, professional or agricultural activity, including where acting in the name and on behalf of another professional.
• Consumer Customer: any natural person subscribing for purposes not falling within their professional activity.
• Non-professional Customer: any legal person subscribing for purposes not falling within a professional activity — in particular an association, a condominium association or a works council. A Customer carrying on an occasional letting activity, without registration and without regularity, falls, depending on the circumstances, within this capacity or within that of consumer.

The Customer’s capacity is assessed as at the date of subscription, in the light of its purpose; the Customer declares it when ordering and, if declaring itself a professional, provides its SIREN registration number. Article 20 sets out the provisions specific to each capacity; in the event of a contradiction with the other articles, article 20 prevails.

Article 2 — Identity of the Publisher

En cours, trading as attoseconde, whose registered office is located at 1 rue de la paix - 75001 Paris, registered with the trade and companies register under number 12312, SIRET qsdqsd, with a share capital of 123123 euros, intra-Community VAT number qsdqsdq. Telephone: . Website: https://www.attoseconde.com/. This information is provided under article L.111-1 of the French Consumer Code and article L.441-1 of the French Commercial Code; customer service is reachable at the same contact details.

Article 3 — Definitions

Service: the application made available remotely, in SaaS mode. User: a natural person authorised by the Customer to access it. Customer Data: the content and personal data entered into the Service by the Customer or its Users.

Article 4 — Subscription and trial period

Subscription is completed online by selecting an offer, entering the billing information and expressly validating the order, which bears a statement of the payment obligation. The contract is formed when the subscription confirmation is sent. Before ordering, the Customer receives the essential characteristics of the Service, its functionality and interoperability, the price, the term and the renewal and termination conditions.

The Publisher may offer a trial period or complimentary usage credits, the duration and volume of which are stated at subscription. Those benefits are personal, non-refundable, may not be exchanged for cash and do not accumulate from one offer to another. At their end, the subscription becomes chargeable only after a further express validation by the Customer bearing a statement of the payment obligation: no payment is taken at the end of the trial without that consent.

Article 5 — Right of use

The Publisher grants a personal, non-exclusive, non-transferable and non-sublicensable right of access and use, for the term of the subscription and the number of Users subscribed. The contract entails no assignment of software: the Service remains hosted and operated by the Publisher, which retains all intellectual property rights. Decompilation outside the cases set out in article L.122-6-1 of the French Intellectual Property Code, making the Service available to a third party, substantial extraction from the databases and any unauthorised penetration testing are prohibited.

Article 6 — Accounts and credentials

Access is granted on a named basis and may not be shared. The Customer keeps its credentials confidential, reports any fraudulent use without delay and, where it authorises Users, revokes their access as soon as their assignment ends.

Article 7 — Price and payment

Prices are expressed in euros; they are displayed inclusive of all taxes to the Consumer Customer and exclusive of taxes to the Professional Customer. The subscription is payable in advance at the frequency subscribed, by the secure payment methods offered. Any price change is notified before it takes effect, within the period set out in article 20, and opens a right to terminate free of charge before that date.

Where the offer is billed per user, adding a user during a period is billed pro rata for the remainder of that period and removing a user takes effect at the next renewal date, without refund of the period already started. Usage-based charges (credits, quota overages) are counted at the rates in force and may be reviewed at any time from the Service.

Article 8 — Electronic invoicing

Between parties subject to value added tax established in France, invoices are issued, transmitted and received electronically through an approved platform, in one of the accepted formats (Factur-X, UBL or CII), in accordance with article 289 bis of the French General Tax Code and the statutory timetable — mandatory receipt for all companies since 1 September 2026, issuance according to company size. The Customer provides and keeps up to date the information required for its addressing (SIREN number, chosen approved platform, routing address); failing that, the invoice is sent to the platform designated in the official directory. Transaction and payment data subject to the reporting obligation is reported as required by the applicable rules.

Article 9 — Term and renewal

The subscription is entered into for the term stated in the order and renewed by tacit renewal for successive periods of the same length, save for termination under the conditions of article 20. In the event of a serious breach not remedied within fifteen (15) days of formal notice, either party may terminate automatically.

Article 10 — Availability, maintenance, support and changes

The Publisher implements the means necessary to ensure continuous access to the Service, with an availability target of 99.5 % per calendar month, measured with its own monitoring tools. Planned maintenance, events of force majeure, failures of third-party networks and suppliers, and interruptions attributable to the Customer or its equipment are excluded from that calculation. Planned maintenance is announced at least forty-eight (48) hours in advance and carried out preferably outside business hours.

Support is reachable by email and from within the Service, on business days from 9 a.m. to 6 p.m. (Paris time); the Publisher acknowledges a request within one (1) business day and gives priority to incidents rendering the Service unusable. A prolonged unavailability entitles the Customer, upon request, to a price reduction pro rata to the period concerned.

The Publisher provides corrective and evolutive maintenance and deploys, at no additional cost, the updates — including security updates — necessary to keep the Service in conformity. The removal of a substantial feature is announced at least three (3) months in advance and opens a right to terminate without indemnity.

Article 11 — Customer Data, portability and switching providers

Customer Data remains the property of the Customer. The Publisher holds only the right to host and process it to the extent necessary to provide the Service. The Customer may export it at any time, free of charge, in a structured, commonly used and machine-readable format.

In accordance with Chapter VI of Regulation (EU) 2023/2854 (the “Data Act”), the Customer may at any time switch to another data processing service provider, migrate to an on-premises infrastructure or request the deletion of its data. Termination exercised for that purpose is subject to a maximum notice period of two (2) months. A transitional period of thirty (30) calendar days — extendable where the migration technically requires it — starts at the end of the notice period, during which the Service remains accessible and the Publisher assists the Customer, in good faith and without exit charges, in transferring its exportable data and digital assets to the destination provider it designates.

Exportable items comprise the Customer Data, the data generated by its use, the associated metadata and the configuration settings; the Publisher provides on request the exhaustive list of exportable categories, the formats and interfaces available, together with the items that cannot be exported and the reason for that exclusion. No charge is levied for switching provider beyond the sums due for the Service. At the end of the transitional period, the Customer Data is deleted from the production environments and then from the backups in accordance with the rotation cycle in force, the Publisher certifying this on request. The Publisher informs the Customer of the jurisdiction governing the infrastructure and the sub-processors used to provide the Service.

Article 12 — Personal data (GDPR)

For Customer Data uploaded by a Professional Customer, the Publisher acts as processor within the meaning of article 28 of Regulation (EU) 2016/679: processing on documented instructions, confidentiality, security measures under article 32, assistance with requests to exercise data-subject rights, notification of breaches, deletion or return at the end of the service, and an up-to-date list of sub-processors. For account and billing data, and for the data of Consumer Customers, the Publisher acts as controller. Data subjects have the rights of access, rectification, erasure, restriction, objection and portability, exercisable with attoseconde, 1 rue de la paix - 75001 Paris, together with the right to lodge a complaint with the CNIL, the French data protection authority. Data is hosted within the European Union; any transfer outside the EU is framed by an adequacy decision or by the standard contractual clauses.

Article 13 — Artificial-intelligence features

Some features of the Service rely on artificial-intelligence systems. In accordance with article 50 of Regulation (EU) 2024/1689, the Customer and its Users are informed that they are then interacting with an artificial-intelligence system and that the content proposed is artificially generated; such content is marked as such in the interface.

Customer Data is not used to train, retrain or improve the models of the Publisher or of its suppliers. It is transmitted to the model provider only for the time needed to process the request, with no retention for learning purposes. The model providers used by the Publisher appear in the list of sub-processors referred to in article 12.

The results produced by those features are probabilistic in nature: they may be inaccurate, incomplete or unsuited to the Customer’s situation. They are decision support that the Customer checks before any use, in particular before publication, sending to a third party or any decision producing legal effects. The Service takes no fully automated decision producing such effects without human intervention by the Customer.

Use of those features is counted in credits, at the rates in force notified to the Customer before consumption; the balance may be viewed at any time and its exhaustion suspends only the features concerned, without affecting the rest of the Service.

Article 14 — Security and suspension

The Publisher implements encryption of communications, segregation of environments, named management of access rights, logging, and regular and tested backups. It may suspend access in the event of non-payment after a formal notice has remained without effect for fifteen (15) days, or immediately in the event of an established threat to the security of the Service, the Customer then being informed without delay.

Article 15 — Customer’s obligations

The Customer uses the Service in accordance with the law and with these terms, warrants that it holds the rights to the content it uploads and refrains from any use liable to disrupt its operation.

Article 16 — Intellectual property and warranty against eviction

The Service, its documentation and its developments remain the exclusive property of the Publisher, which indemnifies the Customer against any third-party infringement claim, provided that the Customer notifies it without delay.

Article 17 — Confidentiality

Each party shall treat as confidential the non-public information received from the other, for the term of the contract and for two (2) years thereafter.

Article 18 — Force majeure

Neither party shall be liable for a failure resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code. Performance is suspended for the duration of the event; beyond three (3) months, either party may terminate and the Customer is refunded the unused portion of the subscription.

Article 19 — Statutory guarantee of conformity of the Service (Consumer Customer)

The Publisher provides a Service that conforms to the contract and is liable for defects of conformity under articles L.224-25-12 et seq. of the French Consumer Code. The box below reproduces the model annexed to article D.211-4 of that Code, the supply period being that of the subscription taken out. The French version of this box is the one that is legally binding.

Article 20 — Provisions specific to each capacity of Customer

Applicable to the Consumer Customer only: right of withdrawal of fourteen (14) days from the conclusion of the contract (articles L.221-18 et seq. of the French Consumer Code), immediate opening of the Service requiring their express request and their express acknowledgement of the loss of that right once the service has been fully performed (article L.221-25); statutory guarantee of conformity of the digital service under the conditions of article 19; information on the option not to renew, sent at the earliest three (3) months and at the latest one (1) month before the deadline, and online termination in three clicks (articles L.215-1 and L.215-1-1); notification of any price or contractual change at least one (1) month before it takes effect; strict liability of the Publisher under article L.221-15; consumer mediation under the conditions of article 21; late payment bearing interest at the legal rate only; no jurisdiction clause and no limitation-of-liability clause, which is deemed unwritten under article R.212-1.

Applicable to the Non-professional Customer only: the unfair-terms review is available to them under the conditions of article L.212-2 of the French Consumer Code, so that neither the liability cap nor the jurisdiction clause stipulated for the Professional Customer may be relied upon against them; the information on the option not to renew is owed to them within the same periods as to a consumer (articles L.215-1 and L.215-3) and online termination in three clicks is available to them; price or contractual changes are notified to them at least one (1) month before they take effect; late payment bears interest at the legal rate only. Conversely, the right of withdrawal under articles L.221-18 et seq. and consumer mediation under article L.612-1, which are reserved to natural persons acting as consumers, do not apply to them; disputes fall to the courts of general jurisdiction.

Applicable to the Professional Customer only: no right of withdrawal and no consumer mediation, the subscription being taken out for the purposes of its activity; thirty (30) days’ termination notice before the renewal date and inapplicability of article L.215-1; notification of price changes at least sixty (60) days before they take effect; late-payment penalties at three (3) times the legal interest rate and a fixed recovery indemnity of forty (40) euros (articles L.441-10 and D.441-5 of the French Commercial Code); liability of the Publisher limited to direct and foreseeable damage, capped at the amount excluding taxes of the fees paid during the twelve (12) months preceding the triggering event, excluding indirect damage — save for wilful misconduct, gross negligence, personal injury or breach of confidentiality; exclusive jurisdiction of the Commercial Court in the district of the Publisher’s registered office, after seeking an amicable solution which may involve the French Business Ombudsman.

Article 21 — Complaints and mediation

Any complaint is addressed to the Publisher’s customer service, at the contact details given in article 2, which acknowledges receipt and replies within a reasonable time. In accordance with articles L.612-1 et seq. of the French Consumer Code, the Consumer Customer may, after a written complaint that has remained without a satisfactory reply for two (2) months, refer the matter free of charge to a consumer ombudsman; the name and contact details of the ombudsman to which the Publisher belongs are published on https://www.attoseconde.com/ and provided on simple request to customer service. The Professional Customer may, for its part, refer the matter free of charge to the French Business Ombudsman.

Article 22 — Insurance, accessibility and miscellaneous

The Publisher declares that it holds professional indemnity insurance and undertakes to provide evidence of it on request. It implements the accessibility requirements applicable to e-commerce services under Directive (EU) 2019/882 and publishes an accessibility statement on https://www.attoseconde.com/; any difficulty of access may be reported to customer service, which will indicate the alternative means of subscribing and of using the Service.

Failure to rely on a provision does not amount to a waiver of the right to rely on it later. If a clause is held void or unenforceable, the others remain in force. The contract may not be assigned by the Customer without the Publisher’s written consent, save for a transfer to a company of the same group. These terms, the order and their schedules express the entirety of the parties’ agreement. The French version prevails.

Article 23 — Governing law

These terms are governed by French law, without that choice depriving the Consumer Customer of the protection afforded to them by the mandatory provisions of the law of their habitual residence.

Article 24 — Acceptance

As the subscription is taken out online, acceptance of these terms results from the box ticked by the Customer when ordering, time-stamped and retained by the Publisher as evidence, in accordance with articles 1366 and 1367 of the French Civil Code. No handwritten signature is required. The Customer may at any time download the version they accepted from their account.

attoseconde — 1 rue de la paix - 75001 Paris — Tel: — https://www.attoseconde.com/